Civitatis Travel Insurance - Reviews

Rating of the activity

8.40 / 10

8.4466666666666 2,270 reviews | 72,963 travellers

17 traveler-submitted photos

Customer scoring

1170

653

351

Type of traveler

Traveling alone (671)

Couple (443)

Group of friends (185)

With small children (101)

With older children (223)

Reviews from real clients who booked our products.

See only reviews with text

Jan / 14 / 2024

Natalia

Granada, Spain

I travelled with friends

Tuve la mala suerte de ponerme mala y la buena de haber contratado el seguro de viaje con Civitatis.. Se me atendió súper rápido, vino el médico a mi habitación del hotel y después de examinarme perfectamente me proporcionó todos los medicamentos que necesité Translate this opinion into English.

I had the bad luck of getting sick and the good luck of having contracted travel insurance with Civitatis. I was treated super quickly, the doctor came to my hotel room and after examining me perfectly he gave me all the medications I needed Opinion translated. Show original.

I travelled with friends

Oct / 23 / 2023

Iris Haridian Rodriguez Aguiar

Las Palmas De Gran Canaria, Spain

I travelled with my partner

He tenido que con muy mala suerte utilizar el seguro por primera vez en mi vida y solo puedo dar las gracias. Cogimos la opción de 30 días de viaje, desgraciadamente me han pasado varias cosas. Tuve una infección de oído, tuve una caída en unas rocas en la playa para evitar meter la cabeza en el agua y por último TUVE EL DENGUE. Estuve ingresada en un hospital por 4 días. Mi seguro se HIZO CARGO DE TODO. Siempre viajo con ellos y esta vez tocó lo que no me ha tocado nunca. ¡¡Gracias!! Translate this opinion into English.

With very bad luck I have had to use insurance for the first time in my life and I can only say thank you. We took the 30-day trip option, unfortunately several things have happened to me. I had an ear infection, I had a fall on some rocks on the beach to avoid putting my head in the water and finally I HAD DENGUE. I was admitted to a hospital for 4 days. My insurance TOOK OVER EVERYTHING. I always travel with them and this time they had something that had never happened to me before. Thank you!! Opinion translated. Show original.

I travelled with my partner

Apr / 01 / 2025

Lizbeth

Mexico

I travelled with friends

Todo bien en nuestro viaje, no usamos el seguro pero la cobertura que ofrecen es buena para viajes. Lo que puedo comentar es que previo a nuestro viaje nos equivocamos en las fechas al momento de la compra. La atención del personal por medio de la plataforma y correo fue excelente y nos apoyaron para hacer el cambio correspondiente en la poliza. Translate this opinion into English.

Everything went well on our trip. We didn't use insurance, but the coverage they offer is good for travel. What I can say is that prior to our trip, we made a mistake with the dates when we purchased our policy. The staff's service via the platform and email was excellent, and they helped us make the appropriate changes to our policy. Opinion translated. Show original.

I travelled with friends

Jan / 02 / 2025

Liceth Alejandra

Mexico

I travelled by myself

Reserve seguro de viaje, y lamentablemente si lo necesite, me dio temperatura por una infección respiratoria, y me contacte con el seguro pedí porfavor q me enviaran un médico al hotel ya q llovía y por mi condición no podía salir, también pedí de favor si me mandaban un médico q hablara español, ya q estábamos en Francia, y si llegó el doctor directamente a mi habitación. Lo único q compré los medicamentos y no me reembolsaron ya q no facturaban en Suiza donde compré los medicamentos. Translate this opinion into English.

I booked travel insurance, and unfortunately I needed it. I had a temperature due to a respiratory infection, and I contacted the insurance company and asked them to please send a doctor to the hotel since it was raining and because of my condition I couldn't go out. I also asked them to please send me a doctor who spoke Spanish, since we were in France, and if the doctor came directly to my room. The only thing is that I bought the medicines and they didn't reimburse me since they didn't bill in Switzerland where I bought the medicines. Opinion translated. Show original.

I travelled by myself

May / 04 / 2025

Gabriela Andrea Fleitas

Buenos Aires - Capital Federal, Argentina

I travelled by myself

Execelente cobertura, súper atentos desde el minuto cero, la comunicación con ellos fue súper rápido. Me atendieron muy bien tanto x mail como x Whatsapp y se comunicaron enseguida con la clínica donde estuve internada x casi un día. Se los súper recomiendo 100% confiable. Gracias seguros iati Civitatis, seguramente los seguiré contratando para las próximas vacaciones.... Translate this opinion into English.

Excellent coverage, super attentive from the very beginning, and communication with them was super fast. They took excellent care of me both via email and WhatsApp, and they immediately contacted the clinic where I was hospitalized for almost a day. I highly recommend them, 100% reliable. Thank you, Civitatis, I'll definitely continue using them for my next vacation. Opinion translated. Show original.

I travelled by myself

May / 04 / 2025

Ana Maria

Argentina

I travelled with friends

Gracias a Dios no tuve necesidad de utilizar el seguro . Si pude disfrutar de servicios prestados por CIVITATIS. LOS FREE TOUR excelentes!!!! Que me permitieron un primer acercamiento a las distintas ciudades recorridas y conocer su historia y principales monumentos y lugares. También la excursión a las ciudades de CORDOBA Y TOLEDO. Excelente el transporte,los guías,los recorridos realizados,la organización,el trato recibido MUY RECOMENDABLE CIVITATIS!!!! LO VOLVERIA A ELEGIR !!!!! GRACIAS MIL! Translate this opinion into English.

Thank God I didn't need to use insurance. I was able to enjoy the services provided by CIVITATIS. The free tours were excellent! They gave me a first look at the different cities I visited and gave me a glimpse into their history, main monuments, and sites. The excursion to the cities of Córdoba and Toledo was also excellent. The transportation, the guides, the tours, the organization, and the service I received were excellent. I HIGHLY RECOMMEND CIVITATIS! I WOULD CHOOSE IT AGAIN! THANK YOU SO MUCH! Opinion translated. Show original.

I travelled with friends

Apr / 30 / 2025

Ivan Aher Diaz Zenteno

Ciudad De México, Mexico

I travelled with my partner

Tuve un problema con mi oído y tuve que hacer uso del seguro médico, y tuve respuesta inmediata por WhatsApp y me canalizaron a un hospital donde recibí ayuda de un especialista. Todo muy bien y rápido. Me facilitaron un traductor también. Minexperiencia fue buena, sin duda volveré a contratar el seguro de civitatis. Translate this opinion into English.

I had a problem with my hearing and had to use my health insurance. I received an immediate response via WhatsApp and was referred to a hospital where I received specialist help. Everything went very smoothly and quickly. They also provided me with a translator. My experience was good; I will definitely purchase Civitatis insurance again. Opinion translated. Show original.

I travelled with my partner

Apr / 24 / 2025

Leonardo Valentin

Mexico

I travelled with friends

Me dedico a la realización de tours, nunca había necesitado utilizar un seguro de viaje en todos estos años gracias a dios. Pero en esta ocasión lo utilice con uno de mis clientes viajando a Colombia, la atención de Hiati fue extremadamente buena, desgraciadamente la persona falleció, y el seguro se hizo cargo de todo, hospital, trasladaron el cuerpo a México, es una pena lo que sucedió, pero fue tan bueno contar con este seguro, vale un millon de veces la pena; le doy 10 de 10 Translate this opinion into English.

I'm a tour operator, and thank God I've never needed travel insurance in all these years. But this time I used it with one of my clients traveling to Colombia. Hiati's service was extremely good. Unfortunately, the patient passed away, and the insurance took care of everything: hospital, transporting the body to Mexico. It's a shame what happened, but it was so good to have this insurance. It's worth it a million times over. I give it a 10 out of 10. Opinion translated. Show original.

I travelled with friends

Apr / 19 / 2025

Anonymous

Andorra

I travelled by myself

Bueno no ocupe el seguro afortunadamente, pero me di cuenta que el servicio lo ofrece IATI que ya lo había utilizado antes y me había dado un muy bien servicio en el 2019, por eso me decidí a adquirirlo pero cuál fue mi sorpresa que casi me iban a cancelar mi seguro por qué yo soy de un País diferente de donde comenzaba mi viaje, la razón es que yo actualmente trabajo y vivo en otro país, pero al final Civitatis me solucionó el problema y no lo cancelaron pero si fue muy desconcertante,

Well, fortunately, I didn't need the insurance, but I realized that the service is offered by IATI, which I had used before and had given me very good service in 2019, so I decided to purchase it, but what was my surprise when they were almost going to cancel my insurance because I am from a different country than where my trip began. The reason is that I currently work and live in another country, but in the end Civitatis solved the problem for me and they didn't cancel it, but it was very disconcerting.

I travelled by myself

Durante el proceso de reserva se especifican todos los detalles acerca de los datos que son necesarios para la activación del servicio. Afortunadamente esto se ha podido solucionar. Translate this opinion into English.

During the reservation process, all the details required to activate the service are specified. Fortunately, this has been resolved. Opinion translated. Show original.

Apr / 12 / 2025

Eridania

Miami, The United States

I travelled by myself

Hola estoy muy feliz y complacida con Civitatis, tome diferentes tours en varias ciudades de España;la cual fue una experiencia maravillosa e inolvidable. Por otro parte también solicité un seguro de viaje,Gracias a Dios no tuve que usarlo, pero estoy segura que todo hubiera salido bien. No cambiaría Civitatis por nada, porque con ellos me siento más segura al viajar. Nos veremos pronto. Gracias por todo. Translate this opinion into English.

Hello, I'm very happy and pleased with Civitatis. I took several tours in various cities in Spain; it was a wonderful and unforgettable experience. I also requested travel insurance. Thankfully, I didn't have to use it, but I'm sure everything would have turned out well. I wouldn't trade Civitatis for anything, because I feel safer when traveling with them. See you soon. Thanks for everything. Opinion translated. Show original.

I travelled by myself

Mar / 10 / 2025

Zuleyma Cruz

México, Mexico

I travelled with teenagers

Agradecidame no tuve que usar el seguro de viaje. Aunque estoy satisfecha con el proceso de compra, ya que fue muy sencillo, comparé con otras compañías y hasta el proceso de compra era rebuscado a comparación de obtenerlo por civitatis. También ligeramente más barato. Lo que no me gustó es que no eliges la cantidad exacta de días que necesitas y por lo mismo el último día de mi viaje no tuve protección. Esto es una estrategia para pagar de más, así que debes tomar el riesgo. Translate this opinion into English.

Thankfully, I didn't have to use travel insurance. Although I'm satisfied with the purchase process, as it was very simple, I compared it with other companies and even the purchase process was complicated compared to getting it through Civitatis. It was also slightly cheaper. What I didn't like is that you don't choose the exact number of days you need, and therefore, on the last day of my trip, I had no protection. This is a strategy to overpay, so you have to take the risk. Opinion translated. Show original.

I travelled with teenagers

Feb / 25 / 2024

Diana

Colombia

I travelled by myself

En mi caso particular, afortunadamente no tuve que utilizarlo. Sin embargo, mi hermana sí tuvo un esguince en una actividad (senderismo) y el cubrimiento fue muy básico, solo la urgencia, ningún otro gasto. Por esa razón se debe leer muy bien la póliza, para saber que esperar. Translate this opinion into English.

In my particular case, fortunately I didn't have to use it. However, my sister did have a sprain during an activity (hiking) and the coverage was very basic, just the urgency, no other expenses. For this reason, you should read the policy very well to know what to expect. Opinion translated. Show original.

I travelled by myself

Apr / 08 / 2023

Patricia Cecilia

Martinez, Argentina

I travelled by myself

Hice muchisimos free tour en 23 días algunos x horario que me cambiaron de llegada aviones trenes tuve q cancelar pero todos espectaculares. Y el único que pague para ir a Granada la guía me dejo abajo del bus hable con civitatis directamente y mandaron un taxi para sumarme al bus y no perder el Tour ya pago. Motivo x el cual la experiencia para mi fue excelente. Translate this opinion into English.

I did a lot of free tours in 23 days, some times because of the schedule that changed my arrival by planes, trains, I had to cancel, but all of them were spectacular. And the only one who pays to go to Granada, the guide left me under the bus, I spoke with civitatis directly and they sent a taxi to join me on the bus and not lose the already paid Tour. Reason why the experience for me was excellent. Opinion translated. Show original.

I travelled by myself

May / 29 / 2025

Anonymous

I travelled by myself

May / 28 / 2025

Anonymous

May / 27 / 2025

Anonymous

I travelled by myself

May / 27 / 2025

Trinidad

Madrid, Spain

I travelled with friends

Contrate el seguro médico y muy bien, afortunadamente no tuvimos que hacer uso de él. Translate this opinion into English.

I took out health insurance and it went very well, fortunately we didn't have to use it. Opinion translated. Show original.

I travelled with friends

May / 27 / 2025

Anonymous

I travelled by myself

May / 26 / 2025

Laura Erika Corona Perez

Ciudad De México, Mexico

I travelled by myself

No lo utilice Translate this opinion into English.

Do not use it Opinion translated. Show original.

I travelled by myself

May / 26 / 2025

Anonymous

Spain

I travelled by myself

Me mandaron toda la información súper rápido, pero no lo utilice así que no sé si me hubiese gustado saber que si pasa algo yo tengo que pagar y luego ellos me reembolsan o se paga directamente.

They sent me all the information super fast, but I didn't use it, so I don't know if I would have liked to know that if something happens, I have to pay and then they'll reimburse me or I have to pay directly.

I travelled by myself

Este no es un seguro con copago. Si necesitas asistencia, debes contactar con el seguro y ellos te indicarán a qué hospital debes acudir o cómo gestionar tu situación. Translate this opinion into English.

This isn't a co-pay insurance plan. If you need assistance, you should contact your insurance company, and they'll tell you which hospital to visit or how to manage your situation. Opinion translated. Show original.

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